COMPLAINTS AND ESCALATION POLICY
TISA NETWORK LTD.
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COMPLAINTS AND ESCALATION POLICY
Last updated 01st. January. 2026
This Complaints and Escalation Policy explains how TISA Network Ltd handles complaints concerns and disputes in a fair transparent and responsible manner.
By using TISA services you agree to this policy.
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1. Purpose of this policy
TISA aims to provide a positive and supportive experience for students and partners.
This policy exists to ensure complaints are
• Taken seriously
• Handled fairly
• Addressed responsibly
Tagline
One World One Student Community
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2. What can be raised as a complaint
Complaints may relate to
• Membership related issues
• Website or service experience
• Communication concerns
• Behaviour of leaders volunteers or partners
• Event related issues
• Policy related concerns
Complaints must be raised in good faith.
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3. How to submit a complaint
Complaints should be submitted by email to
Please include
• A clear description of the issue
• Relevant dates or references
• Any supporting information
Anonymous complaints may be reviewed but may limit response.
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4. Complaint handling process
When a complaint is received TISA will
• Acknowledge receipt where possible
• Review the information provided
• Assess the issue internally
• Take appropriate action if required
We aim to respond within a reasonable timeframe depending on complexity.
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5. Escalation process
If you are not satisfied with the initial response you may request escalation.
Escalated complaints are reviewed by a senior member of the TISA team.
Not all complaints require escalation and outcomes may vary.
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6. Limitations and exclusions
TISA does not accept complaints related to
• Third party employer decisions
• Immigration or legal outcomes
• Matters outside TISA’s service scope
• Anonymous complaints lacking sufficient detail
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7. No guarantee of outcome
Submitting a complaint does not guarantee
• A specific outcome
• Compensation
• Policy changes
Decisions are made based on fairness and available information.
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8. Retaliation
TISA does not tolerate retaliation against individuals who raise complaints in good faith.
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9. Confidentiality and data
Complaint related information is handled sensitively and in accordance with the Privacy Policy.
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10. Limitation of liability
TISA Hub Ltd is not liable for dissatisfaction outcomes arising from complaint handling.
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11. Changes to this policy
This policy may be updated periodically.
Updated versions will be posted on the website.
Continued use indicates acceptance.
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12. Governing law
This policy is governed by the laws of England and Wales.
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13. Contact
For complaints and escalation contact