COMPLAINTS AND ESCALATION POLICY
TISA NETWORK LTD.
COMPLAINTS AND ESCALATION POLICY
Last updated 01st. January. 2026
This Complaints and Escalation Policy explains how TISA Network Ltd handles complaints concerns and disputes in a fair transparent and responsible manner.
By using TISA services you agree to this policy.
1. Purpose of this policy
TISA aims to provide a positive and supportive experience for students and partners.
This policy exists to ensure complaints are
• Taken seriously
• Handled fairly
• Addressed responsibly
Tagline
One World One Student Community
2. What can be raised as a complaint
Complaints may relate to
• Membership related issues
• Website or service experience
• Communication concerns
• Behaviour of leaders volunteers or partners
• Event related issues
• Policy related concerns
Complaints must be raised in good faith.
3. How to submit a complaint
Complaints should be submitted by email to
Please include
• A clear description of the issue
• Relevant dates or references
• Any supporting information
Anonymous complaints may be reviewed but may limit response.
4. Complaint handling process
When a complaint is received TISA will
• Acknowledge receipt where possible
• Review the information provided
• Assess the issue internally
• Take appropriate action if required
We aim to respond within a reasonable timeframe depending on complexity.
5. Escalation process
If you are not satisfied with the initial response you may request escalation.
Escalated complaints are reviewed by a senior member of the TISA team.
Not all complaints require escalation and outcomes may vary.
6. Limitations and exclusions
TISA does not accept complaints related to
• Third party employer decisions
• Immigration or legal outcomes
• Matters outside TISA’s service scope
• Anonymous complaints lacking sufficient detail
7. No guarantee of outcome
Submitting a complaint does not guarantee
• A specific outcome
• Compensation
• Policy changes
Decisions are made based on fairness and available information.
8. Retaliation
TISA does not tolerate retaliation against individuals who raise complaints in good faith.
9. Confidentiality and data
Complaint related information is handled sensitively and in accordance with the Privacy Policy.
10. Limitation of liability
TISA Hub Ltd is not liable for dissatisfaction outcomes arising from complaint handling.
11. Changes to this policy
This policy may be updated periodically.
Updated versions will be posted on the website.
Continued use indicates acceptance.
12. Governing law
This policy is governed by the laws of England and Wales.
13. Contact
For complaints and escalation contact